Provide timely and accurate technical support to customers for Net Health's software products
Requirements
- Microsoft Office
- 0-2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
Responsibilities
- Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary
- Utilize specialized domain knowledge of the software to resolve complex application problems and answer customer questions
- Log, track, and manage customer inquiries and issues in a case management system, ensuring adherence to department guidelines and service level agreements (SLAs)
- Provide support for a suite of software applications
- Contribute to and maintain a knowledge base of common questions and solutions to improve self-service and support efficiency
- Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures
Other
- Minimum education High School Diploma or equivalent GED
- 0-2 years’ experience in a client service or technical support role; may have degree or equivalent
- Required rotation of holiday and weekends
- Participate in regularly scheduled internal training on Net Health products
