The company is seeking an experienced individual to take full ownership of their healthcare and wellness technology products, including managing the technology infrastructure that supports their integrated medical practice, spa, gym, customer service, and restaurant facilities. This role is critical for maintaining and optimizing clinical systems, ensuring seamless day-to-day operations, and supporting the evolution of their wellness offering.
Requirements
- Hands-on experience with EMR systems (Athena EMR administration/implementation strongly preferred)
- Application requirements definition and documentation
- Vendor relationship management
- Project management of system implementations
- Training clinical and non-clinical staff on technology platforms
- Strong technical skills in: Windows and Apple device ecosystems
- Healthcare application configuration and troubleshooting
Responsibilities
- Serve as primary administrator for Athena EMR and our proprietary healthcare platform (integrating EMR, scheduling, CRM, and internal workflows) ensuring system functionality, configuration accuracy, and user access across clinical and operations teams.
- Manage spa, gym and customer service customized application platforms and workflows, coordinating with internal leads and vendor support for configuration and optimization.
- Act as a product owner for our proprietary platform, owning the backlog, managing change requests, clarifying technical requirements and coordinating with development teams.
- Provide real time on-site support for users, experiencing platform or integration related issues and escalating and tracking resolutions as needed.
- Coordinate with internal operations and clinical stakeholders to define document and optimize clinical workflows and translate needs into clear product requirements.
- Support the integration of Athena EMR with our proprietary system.
- Build and maintain workflow templates for encounter documentation and client communication within Athena EMR, aligned with Love.Life’s whole-person care model.
Other
- 5-7+ years of progressive IT experience
- Bachelor's degree in IT, Computer Science, Healthcare Informatics, or equivalent experience
- 100% on-site presence required at our El Segundo location
- Ability to lift and move computer equipment up to 20 lbs
- Ability to work in various areas of a 45,000 sq ft facility
