eDerm needs to train employees on their dermatology practice software solution (PM and EHR applications) to ensure users understand the product and outlined procedures, and to identify opportunities for operational and product improvements.
Requirements
- The understanding of actual clinical flow & implications of workflows (and solutions)
- Previous physician practice management system (PMS) / electronic health record (EHR) software experience
- Proficient in Microsoft Office
- Knowledge in process data analysis and business processes
- Excellent analytical skills and ability to learn quickly
- Good project management skills
- Excellent problem-solving skills
Responsibilities
- Train and coach employees on procedures related to the software via in person, telephone, and webinar
- Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
- Identify and suggest opportunities for operational and product improvements
- Liaise between business and technology team members with customer-facing responsibility
- Review and follow up internal tickets, tasks, and special projects as assigned by management
- Provide project status updates as needed
- Participate in software testing as improvements are made
Other
- The flexibility to travel extensively, 50-75% of the time throughout the US.
- Clinical experience, preferably in dermatology.
- Medical Assistants interested in healthcare software training are welcome!
- High motivation and desire to do whatever it takes to help our company succeed
- Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative
