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Brown & Brown is seeking a Cloud Administrator to support day-to-day operations and productivity of M365 cloud technologies

Requirements

• Technical working experience with Microsoft 365 including SharePoint, OneDrive, Teams, Multi-factor Authentication, and Entra ID (Azure Active Directory)
• Experience troubleshooting Microsoft 365; primarily Exchange Online, SharePoint Online, Teams and cloud-based services in Azure
• PowerShell Scripting: (filtering, looping, methods, error handling)

Responsibilities

• Resolve Level III incident tickets via ServiceNow based on SLA
• Support M365 products and Azure AD including Exchange, SharePoint, OneDrive, Multi-factor Authentication (MFA), Single Sign-on (SSO), and related technologies
• Administer and troubleshoot Outlook/Exchange Online, SharePoint, and OneDrive
• Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services
• Document troubleshooting steps and operational documentation for support teams
• Assist in the deployment and support of M365 solutions in the enterprise

Other

• Excellent interpersonal skills to effectively interact and communicate throughout the organization with individuals of varying technical knowledge
• Always demonstrate and deliver excellent customer service to all clients
• Follow team procedures, identify gaps, and resolve effectively to continuously improve working practices
• Ensure operational standards are adhered to