Fiserv is looking to build and support core Contact Center applications, leveraging modern technologies and automation to create exceptional internal and external customer experiences. The company aims to drive innovation, AI adoption, and impactful solutions within their Contact Service Technology stack.
Requirements
- Direct experience implementing Cloud Contact Center solutions in enterprise environments.
- 4+ years of experience in software development.
- 2+ years of experience in Python, Node.js, .NET, C or similar programming languages.
- 2+ years of experience in SQL and/or NoSQL databases and CI/CD pipelines and DevOps practices.
- 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions (such as Genesys, NICE, Verint etc).
- 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies.
- Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience.
Responsibilities
- Collaborate with Business, Product, and IT teams to implement and support new capabilities within the Contact Service Technology stack.
- Integrate leading-edge AI solutions and automation into Contact Center workflows.
- Implement cloud-native and hybrid contact center applications.
- Design, develop, and implement software applications using Python, .NET, Node.js or equivalent technologies.
- Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
- Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
- Maintain and improve existing applications
Other
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
- Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This role is fully on-site.
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
- Proven ability to deliver in an agile environment while maintaining a client-first mindset and driving at speed to market.
