ServiceNow is looking to facilitate and automate a seamless customer migration experience through its GCS Cloud Migration Services team
Requirements
- 4+ years of experience working with SaaS Cloud Infrastructure environments
- Previous experience with ServiceNow Cloud Infrastructure is strongly preferred
- A solid foundation in Project Management
- Comfortable in a technical environment
Responsibilities
- Track and report on status of migration requests from initial trigger to completion
- Take whatever steps are required to assign work items properly across teams, monitor for timeline execution, establish SLAs where needed
- Directly engage with teams/systems outside of GCS where needed
- Be the process owner for how moves should be executed from an end-to-end perspective
- Identify opportunities to automate where appropriate
- Create and assign change tasks for changes that track migration
- Check for status updates, and hound owners if SLAs are breached
Other
- Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
- Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
- Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
- A ‘can do’ attitude to fast-paced and dynamic situations, challenges and customers
- This position could have some on-call rotation work to cover production instance migrations as needed on a Friday or Saturday evening
