Via Logic LLC is looking to solve the problem of designing, implementing, and optimizing enterprise communication and collaboration solutions across multi-cloud and hybrid environments.
Requirements
- Hands-on expertise with VoIP, SIP, QoS, video conferencing, and UC platforms (e.g., Microsoft Teams, Zoom, Cisco).
- Experience with UC system integration, architecture, and network performance tuning.
- Strong understanding of user experience principles as applied to collaboration workflows.
- Certifications such as Microsoft Teams Voice Engineer Expert, Cisco CCNP Collaboration, or equivalent UC/telecom certifications.
- Familiarity with UX/UI design principles and Organizational Change Management (OCM) practices.
- Experience in multi-cloud environments or with AIOps/automation tools for UC monitoring and optimization.
- Prior experience supporting federal or regulated IT environments (FedRAMP, FISMA, or NIST).
Responsibilities
- Architect and design unified communications systems, including VoIP, video conferencing, and real-time collaboration tools.
- Develop and document UC/UX architecture to optimize end-user experience, communication flow, and service reliability.
- Lead the integration of collaboration platforms such as Microsoft Teams, Zoom, and Cisco Webex with enterprise infrastructure.
- Define and implement standards for SIP, QoS, call routing, conferencing, and federation across hybrid and cloud environments.
- Partner with Network, Cloud, and Security teams to ensure UC systems meet performance, interoperability, and compliance requirements.
- Conduct assessments of UC performance metrics and recommend architecture improvements or technology upgrades.
- Oversee system migrations, expansions, and modernization initiatives aligned with enterprise architecture goals.
Other
- Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field (or equivalent experience).
- 8–10 years of experience designing and deploying Unified Communications and Collaboration solutions.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Proven experience working with cross-functional engineering, operations, and product teams.
- Must be available on company and or client provided communication tools such as Teams, Monday.com, Slack, email and for meetings between 9AM-5PM EST.
