Concentrix is looking to improve the reliability, continuity, and recoverability of their customers' cloud environments through technical engagements.
Requirements
- Deep experience with high availability (HA) and disaster recovery (DR) design in Microsoft Azure
- Solid understanding of Azure architecture, including infrastructure, Availability Zones, backup/recovery, and monitoring services
- Familiarity with cloud-native resiliency patterns and site reliability engineering (SRE) methods
- Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances
- Experience in business continuity planning, incident response coordination, and process maturity assessments
- Microsoft Certified: Azure Solutions Architect Expert
- ITIL Foundation Certification
Responsibilities
- Support customers through focused technical engagements aimed at improving the reliability, continuity, and recoverability of their cloud environments
- Assess both cloud infrastructure and resiliency processes end-to-end, identifying risks, aligning to best practices, and delivering clear, actionable recommendations
- Design and evaluate Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances
- Deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for clients
- Combine deep technical expertise in Microsoft Azure with a strong command of disaster recovery, business continuity, and operational resiliency processes
- Identify risks and deliver clear, actionable recommendations that strengthen the customer’s ability to withstand and recover from disruptions
- Design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances
Other
- Excellent communication and documentation skills for technical and executive stakeholders
- Background in technical consulting or assessment-based delivery engagements
- Minimum 5+ years of hands-on experience
- Excellent Spanish and English skills
- Must undergo a background check in accordance with applicable law
