Microsoft is looking to hire a Cloud Services Engineer to represent customer interests within engineering teams, focusing on software and offerings that deliver service and feature benefits across commercial and government sectors. The role aims to resolve complex and high-impact service issues, implement preventative measures, deliver operational insights, and develop tooling to enhance effectiveness and drive efficiency, ultimately improving service reliability and customer confidence.
Requirements
- 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
- 2+ year(s) technical experience working with large-scale cloud or distributed systems in support of enterprise-level customers
- Proficiency in in data analytics, data integration and data visualization and proficiency in one or more programming languages (e.g., C, JavaScript).
- Proficiency in AI technologies, including knowledge in using, designing, and deploying intelligent agents and AI systems to automate and streamline business operations.
Responsibilities
- managing and leading escalations at all severities, whether initiated by customers, sales teams, partners, or arising from production issues.
- mitigate impact and drive improvements in service quality and reliability.
- resolve complex and high-impact service issues, ensuring that customer concerns are addressed swiftly and effectively.
- implementing preventative measures, delivering operational insights, and developing robust high-quality tooling and solutions to enhance effectiveness and drive efficiency.
- continuously enhance service reliability for increased customer confidence and satisfaction.
- identifying the level of impact, troubleshooting basic issues, engaging others where appropriate to deploy the appropriate fixes, and implementing automations to ensure incident observability.
- contribute to the design, development and implementation of tools to enhance effectiveness and drive efficiency across the incident management landscape.
Other
- Candidates must be able to meet Microsoft, customer and/or government security screening requirements that are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification:This position requires verification of United States citizenship due to citizenship-based legal restrictions.
- participate in on-call rotation to provide 24/7 support for critical escalations.
