Empower organizations to transform the way they work by harnessing the full potential of artificial intelligence, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences by integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications.
Requirements
- 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- 2+ years of experience customizing, tuning, troubleshooting, and deploying of one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications
- 2+ years of experience customizing, tuning, troubleshooting, and deploying of one or more of the following cloud-based systems: Microsoft Power Platform (Model Driven Apps, Canvas Apps, Power Automate) with Dataverse and/or similar suite of low-code tools to create intelligent agents for business processes
- 2+ years of experience with cloud and hybrid/on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- 1+ year experience customizing, troubleshooting, and deploying Copilot Studio with one or more demonstratable production deployments
- 4+ years of experience customizing, tuning, troubleshooting, and deploying one or more of the following cloud-based systems: Dynamics 365 CE Solutions (Customer Service, Sales, and/or Field Service) and/or similar AI-powered CRM and ERP business applications
Responsibilities
- Guide the development of business solutions, provide deep technical insights and accelerate the growth of Microsoft Technology priorities.
- Work closely with partners to understand their technical requirements and business objectives to guide them through architectural design sessions, developing proof of concepts, and transitioning from legacy systems to modern cloud environments, ensuring that their solutions are optimized for performance and cost-efficiency.
- Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes.
- Provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement.
- Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's AI Business Process value proposition to effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency, and organizational/operational excellence.
- Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of AI Business Process solutions and technical subject matter expertise.
- Lead the technical conversations with customers to drive value from their MS investments.
Other
- Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- Embody our culture and values
- Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
- Travel 25-50 %
