The organization needs to ensure secure, reliable, and available cloud and server services by operating and supporting the environment.
Requirements
- Working knowledge of Linux and Windows administration: services, logs, patching, storage, and permissions.
- Familiarity with AWS core services: EC2, S3, RDS basics, VPC concepts, security groups, IAM, CloudWatch.
- Basic networking fundamentals: TCP/IP, DNS, HTTP, VPN concepts.
- Scripting for routine tasks using Bash or PowerShell.
- Experience with Git and a ticketing system.
- Familiarity with containers and Docker basics; comfortable running and troubleshooting containers on a single host.
- Experience supporting VPN and basic network troubleshooting is preferred.
Responsibilities
- Monitor infrastructure health, respond to alerts, and resolve routine incidents to meet SLAs.
- Perform standard changes: OS patching, package updates, certificate renewals, AMI refresh, and snapshot tasks under guidance.
- Execute and verify backups, test restores on a schedule, and document results.
- Triage service requests and incidents in the ticketing system, escalate when needed, and keep clear notes.
- Assist with user and service account administration, AD group membership, IAM permission updates, and least-privilege reviews.
- Maintain Git repositories for runbooks and configs, submit pull requests for small improvements, and follow branching rules.
- Support application deployments by running checklists, validating health checks, and rolling back when required.
Other
- Associate or Bachelor’s in IT, Computer Science, or related field, or equivalent experience.
- 2–4 years of professional IT experience in systems or cloud operations.
- 1–2 years hands-on with AWS in an operational support capacity.
- Clear written documentation and communication skills.
- Strong problem-solving with a customer service mindset and attention to detail.
