Intercontinental Exchange, Inc. (ICE) is looking for a professional to manage and improve their hardware and software asset management system, specifically the CMDB and its associated processes and data quality.
Requirements
- 2+ years of CMDB experience
- Advanced data analysis using excel, excel formulas or other data analysis tools
- Data analysis and reporting skills on the ServiceNow platform
- Strong grasp of data models
- Working experience on Tanium, Axonius or JAMf
- ServiceNow Software Discovery Investigations
- Python, Perl or scripting skills
Responsibilities
- Serve as a point of contact for the CMDB and access to its content
- Primary support for reported CMDB support issues
- Proactively works towards the maintenance of and quality improvement of the CMDB
- Reporting and Analytics: Develop sustainable and ad-hoc reporting to address frequency asked CMDB questions
- Develop and maintain a deep understanding of the CMDB data model, and the core functionality of the ServiceNow platform specifically related to the CMDB application
- Identify opportunities for improvement the accessibility and usability of CMDB data and drive implementation
- Develop and maintain end-user documentation for the CMDB and related systems
Other
- Provide training and support to users and stakeholders of the CMDB
- Able to develop work plans based on team goals
- Ability to be self-directed in accomplishing team goals; proactively taking ownership of issues, communicating as appropriate
- Strong written and verbal communication skills
- Ability to multitask and work independently on projects
