MIT Lincoln Laboratory's Division 3 is seeking a Student IT Technician to support day-to-day IT operations, including providing technical support to end users, assisting with patch management, and contributing to general IT operations.
Requirements
- Strong knowledge of Microsoft Windows 10/11
- Working knowledge of Linux (Red Hat or Ubuntu preferred)
- Solid understanding of PC hardware
- Experience with Windows Server 2019/2022
Responsibilities
- Provide support for computer systems, software, hardware, and networks
- Install, configure, and test workstations and peripherals
- Image systems using imaging software
- Respond to helpdesk tickets via in-person, phone, or email communication
- Document internal procedures and user-facing support materials
- Triage and troubleshoot helpdesk tickets
- Support asset management and inventory tracking
Other
- Full-time co-op
- Must be able to obtain and maintain a Secret-level DoD security clearance
- Ability to work independently and in small teams
- Strong written and verbal communication skills
- Enrolled in a BS program in Computer Science or a related technical field
