Delta Airlines is seeking to improve its operational performance, customer satisfaction, and efficiency across various departments through data analysis and the development of new tools and processes.
Requirements
- Proficiency in Microsoft Office Suite and data analysis tools and concepts
- Proficiency in Python, SQL or similar database query tool knowledge and Macro programming is strongly preferred
Responsibilities
- Measure current operational performance and/or customer satisfaction
- Identify optimization opportunities to reduce injuries and security line wait times
- Research, analyze, and interpret operational data
- Develop new reports and dashboards and automate existing ones
- Perform reliability/root-cause analysis for parts and maintenance
- Evaluate and provide recommendations for improvement of key operational metrics including aircraft time at gate, gating efficiency, and feasibility of aircraft schedules
- Seek operational improvements to reduce aircraft taxi time and flight time
Other
- Enrolled in an Undergraduate program in pursuit of a Bachelor’s degree in Computer Science, Analytics, Economics, Industrial Engineering, Information Systems, or similar 4-year degree program
- Available for three alternating semesters for full-time work
- Ability to report in-person to Delta’s World Headquarters (Atlanta, GA) or willing to relocate each semester (housing stipends will be provided to students who meet the minimum criteria)
- Team oriented and highly supportive of continuous improvement methodologies
- Strong organizational, project management, and verbal/written communication skills are essential
