The Commercial Card Strategic Project Manager manages strategic initiatives and projects related to the overall success of the Commercial Card team.
Requirements
- Thorough knowledge of Commercial Card, treasury management products, functions, support systems and related policies, procedures and regulatory issues
- Microsoft Office Suite
Responsibilities
- Manage infrastructure improvements and workflow efficiencies
- Lead projects, mentor and coach teams for new functionality, releases and testing related to new Commercial Card initiatives
- Support initiatives to assess and improve the client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement
- Represent Commercial Card in the broader departmental or enterprise projects and initiatives
- Establish a partnership and rapport with Commercial Card vendors to develop and test new enhancements and product functionality
- Build and maintain process and procedures related to implementations and support to ensure a quality onboarding experience, appropriate controls and oversight
- Maintain a high-level understanding and possess the ability to navigate across the bank’s internal and customer facing systems
Other
- Partner with Commercial Card Director, Product Manager and Client Experience Manager and for special projects
- Possess and demonstrate a high level of professionalism and communicate in a clear, and concise manner
- Other duties as assigned
- 5 years of Commercial Card experience required.
- Previous product management, implementation or project management experience required
