The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in New York is responsible for supporting UNDP Country Offices around the world with ICT solutions. This internship aims to enhance the academic life experience of passionate students and empower them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow by providing them with tasks and opportunities that have a direct global impact on the development efforts of the international community.
Requirements
- IT Engineer, Network, computer Science
- Familiar with MS Teams and Zoom Communication tools
Responsibilities
- Work on the Telephone Request and Cell Phone Ordering.
- Support the Video Conferencing service for UNDP offices.
- Effectively interact with ICT managers to resolve video conferencing issues for live calls, schedule conferences using a centralized administration system, test new software/firmware updates and push firmware updates to video codecs when needed.
- Responsible for monitoring conference performance and statistics using cloud portal
- Take corrective action to ratify issues once visible to monitoring system.
- Actively participate in production integration of new sites, updating documentation, and training new local site support.
- Provide guidance and training to staff members on MS Teams and Zoom video system and products to eliminate recurring errors and where appropriate, provide recommendations for improvements.
Other
- Bachelor's Degree
- Familiar with of planning and executing events in a large organization.
- Familiar with producing in-person, virtual and hybrid events.
- Experience navigating a team through change.
- Excellent verbal and written communication skills.
- Ability to handle confidential information in a discreet, professional manner.
- Positive contributor to the team by supporting and executing projects as needed.
- Must be extremely organized and possess attention to detail.
- Ability to multi-task, prioritize workload and meet deadlines
- The intern must be eligible to work in the United States or possess a work permit valid for the United States at the start of the internship.
