The United Nations Development Programme (UNDP) is looking to solve the problem of supporting UNDP Country Offices around the world with ICT solutions, specifically in the areas of communication and collaboration, and is seeking an intern to assist in this effort.
Requirements
- Familiar with MS Teams and Zoom Communication tools
- Experience with video conferencing systems
- Knowledge of cloud-based portals for monitoring conference performance and statistics
- Familiarity with centralized administration systems for scheduling conferences
- Experience with software/firmware updates and push firmware updates to video codecs
- Knowledge of IT service management principles and practices
- Experience with documentation and knowledge base article creation
Responsibilities
- Work on the Telephone Request and Cell Phone Ordering.
- Support the Video Conferencing service for UNDP offices.
- Effectively interact with ICT managers to resolve video conferencing issues for live calls, schedule conferences using a centralized administration system, test new software/firmware updates and push firmware updates to video codecs when needed.
- Responsible for monitoring conference performance and statistics using cloud portal
- Take corrective action to ratify issues once visible to monitoring system.
- Actively participate in production integration of new sites, updating documentation, and training new local site support.
- Provide guidance and training to staff members on MS Teams and Zoom video system and products to eliminate recurring errors and where appropriate, provide recommendations for improvements.
Other
- Must be enrolled in a postgraduate degree programme (such as a master’s programme, or higher)
- Excellent verbal and written communication skills
- Ability to handle confidential information in a discreet, professional manner
- Positive contributor to the team by supporting and executing projects as needed
- Must be extremely organized and possess attention to detail
