Support and enhance the Compass platform by resolving user and system issues, leading deployments, and troubleshooting integrations across multiple systems.
Requirements
- 7+ years of experience in Siebel development and enterprise application support.
- Strong understanding of Siebel architecture and integration frameworks.
- Experience with ServiceNow, Oracle Fusion, Salesforce, and related technologies.
- Experience with contract and product configuration in Siebel.
- Familiarity with deployment processes and release coordination.
Responsibilities
- Handle ServiceNow tickets including incidents, service requests, catalog requests, and enhancements.
- Troubleshoot and resolve integration issues with Oracle Fusion, ADMIN, Salesforce, and other platforms.
- Address issues related to approvals (DOA), booking, and reporting.
- Modify and update contracts and reports as needed.
- Update profile codes and manage product/service configurations.
- Provide end-user support across environments.
- Conduct testing and validation of changes and enhancements.
Other
- Provide timely resolution and updates to stakeholders.
- Lead and coordinate production deployments and new releases.
- Manage a high volume of tickets, with 50–60% falling under the above categories.
- Excellent troubleshooting, communication, and organizational skills.
- Must be a US citizen located in the United States
