JPMorgan Chase is looking to align the business needs of compliance professionals with technological case management solutions to safeguard the firm and its customers. The role supports the Integrated Case Management (ICM) Product Office by leading technical documentation and execution for a comprehensive case management system across various compliance areas.
Requirements
- Proficiency in JIRA, JPMC LLM Suite, Confluence, Microsoft Excel, Visual Basics/VBA, and familiarity with agile methodologies such as Scrum or Kanban.
- Manage and organize large datasets residing across multiple documents and repositories, including Data Dictionaries, Role and Skillset matrices, Data Sources, and Mapping through the use of advanced analytical techniques, such as predictive modeling, data standardization, cleansing, and imputation, alongside traditional methods like Gap Analysis and Trend Analysis, to extract meaningful insights and patterns.
- Leverage the firm's Large Language Model (LLM) Suite of tools to discover innovative solutions and optimize workflows with a demonstrated ability to use these tools to automate data processing, derive insights, and enhance decision-making processes, thereby boosting efficiency and fostering innovation within the product team.
Responsibilities
- Translate business and product needs into clear, concise, and outcome-focused Epics that capture the essence of features or initiatives by crafting rich prologues, impact statements, and detailed Acceptance Criteria in the Gherkin format (Given, When, Then).
- Serve as an Area Product Owner, directing specific customer initiatives and supervising the Product Analysts responsible for the epics within those initiatives while setting timelines, overseeing productivity, and offering coaching and feedback as needed.
- Perform quality assessments of epics created by Product Analysts, ensuring JIRA hygiene and verifying content for accuracy, completeness, and overall quality and where necessary offering guidance, recommendations, and tools to Product Analysts to proactively promote and facilitate effective epic documentation, hygiene maintenance and technical documentation based on feedback from product events.
- Manage and organize large datasets residing across multiple documents and repositories, including Data Dictionaries, Role and Skillset matrices, Data Sources, and Mapping through the use of advanced analytical techniques, such as predictive modeling, data standardization, cleansing, and imputation, alongside traditional methods like Gap Analysis and Trend Analysis, to extract meaningful insights and patterns.
- Engage in and facilitate product events, ensuring that JIRA hygiene is maintained to enable effective event planning with Dashboards.
- Create clear, compelling dashboards, reports, and visualizations to translate complex analytical findings into compelling narratives that resonate with diverse audiences, including technical and non-technical stakeholders, driving informed decision-making across the organization.
- Leverage the firm's Large Language Model (LLM) Suite of tools to discover innovative solutions and optimize workflows with a demonstrated ability to use these tools to automate data processing, derive insights, and enhance decision-making processes, thereby boosting efficiency and fostering innovation within the product team.
Other
- 5+ years of experience in a product management role or related field.
- Excellent communication, collaboration, and problem-solving skills, with strong writing abilities in both technical and communications contexts.
- Manage multiple, competing priorities simultaneously, demonstrating exceptional time management skills to ensure timely completion of tasks and projects while maintaining high-quality standards.
- Represent the business throughout the Product Lifecycle as a Subject Matter Expert (SME) of business requirements, workflows, and strategic plans while demonstrating the ability to readily and confidently answer specific questions that arise in various product events.
- Partner effectively with cross-functional teams, including Product Management, Engineering, User Experience, and Operations to ensure product development aligns with business objectives and customer needs.
