CACI is seeking an experienced Configuration Management Quality Assurance Lead to oversee and improve configuration management processes and ensure the quality and integrity of hardware and software configurations across development, testing, and production environments.
Requirements
- Proficiency in QA methodologies, tools, and best practices
- Experience with automation testing tools and scripting languages
- Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
- Experience with network monitoring and performance management tools
- Good working knowledge of the Service Management workflows and ITSM processes
- ITIL V3 or 4 certification and training
- Experience with Network Capacity Management processes and practices
Responsibilities
- Develop and implement quality assurance strategies and processes for configuration management initiatives
- Lead quality audits of configuration management processes, documentation, and outcomes
- Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
- Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed
- Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
- Support measurement and reporting for weekly and monthly meetings and as required
- Identify areas for improvement in practices and recommend solutions
Other
- TS/SCI with poly required
- 10+ years of experience in network operations, quality assurance, or related roles
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
