Rivian and Volkswagen Group Technologies is looking to solve challenges in automotive's next chapter, specifically focusing on software-defined vehicles. This role aims to ensure connectivity features have appropriate diagnostics coverage and to support the diagnosis, triage, and serviceability/maintainability of various connectivity domains.
Requirements
- A working understanding of the OSI model and network protocols
- Basic proficiency with database manipulation and data presentation
- Triage and diagnosis of complex connectivity issues to include root cause analysis, stability, performance, and interoperability problems
- Strong diagnostics experience focused on telematics and infotainment
- Familiarity with OBD-II, UDS, and SOVD
- Keen observation skills of wireless (WiFi, 5G, LTE, GPS, Bluetooth) behavior
- Ability to identify and isolate issues in hardware and/or software; your toolset includes a spectrum analyzer, a multimeter, and a laptop with Wireshark
- Native Linux proficiency; embedded linux a plus
Responsibilities
- Host a daily standup with cross-functional partners to assess connected feature uptime and downtime.
- Review ticket backlog for critical issues and assist with triage and investigation.
- Test new software on vehicles or in the lab and confirm diagnostic capabilities using internal and third-party diagnostic tools.
- Assist other system integrators with their test efforts.
- Define and drive the diagnostics capability for the connectivity domain.
- Act as the bridge between the connectivity software team, the vehicle-wide diagnostics strategy team, and the service diagnostics team.
- Interface with suppliers, vendors, service providers, and other partners to escalate issues and drive open issues to closure.
Other
- Ability to thrive under pressure and time constraints
- Availability to travel and/or support activities during off-peak hours as-needed
- Amazing triage capabilities with a big-picture perspective of how problems are diagnosed, investigated, and mitigated
- Ability to provide a clear explanation of connectivity features and behaviors; simplify the complex depending on the target audience
- A degree in either Bachelor of Science in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or Information Systems
