Brightspeed is looking to solve the problem of providing fast, reliable internet connections and an awesome customer experience by offering a suite of connectivity value-add services that will make their internet safer, more reliable, and more useful.
Requirements
- 7+ years in product management for ISP/telecom, cybersecurity/backup, or adjacent subscription services
- Proven backlog ownership and agile delivery with cross-functional teams
- Strong commercial and analytical skills; SQL/BI experience a plus
- Experience with catalog/entitlements, provisioning/billing, and CPE/app integration
- Familiarity with privacy/security standards and AI/automation use cases
- Jira/Azure DevOps, Confluence
- GA4/Adobe Analytics, Looker/Tableau/Power BI
Responsibilities
- Define the vision, north-star metrics, and 12–18-month roadmap for connectivity VAS
- Build business cases for new offers and vendor solutions, size impact, cost, and sequencing
- Own backlog across packaging, catalog/entitlements, activation, in-app/account experiences, and support workflows
- Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams
- Launch features via flags and A/B tests with KPI baselines
- Use telemetry (Wi-Fi performance, security events), funnel analytics, session replay, and VoC/VoA to prioritize work
- Source and manage VAS partners across security, backup, mesh hardware, and failover
Other
- Customer-obsessed
- Trust & safety minded
- Commercially savvy
- Data- and AI-informed
- Systems thinker who simplifies
