Morgan Stanley is looking to hire a Production Support Analyst to ensure the operational reliability of deployed software, optimize performance, and minimize downtime within their global production environment.
Requirements
- Working knowledge of UNIX/LINUX operating system
- Any scripting language (E.g., Shell Scripting, Python, Perl,or JavaScript)
- a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
Responsibilities
- managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow
- troubleshoot issues across the entire stack: hardware, software, application, and network.
- Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders
- Collaborate with development teams and users to resolve Support issues
- Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team
- Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America.
- participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents
Other
- Associate level
- A college graduate in Computer Science(preferred) but exposure to Technology
- Excellent and confident communicator to manage high-pressure environment
- Interested in Supporting distributed Platform
- Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
