Wolters Kluwer is looking for a consulting team member to provide technical and business solutions for their Legisway SaaS productivity solution, which helps corporate legal departments manage risk, obligations, milestones, and documents.
Requirements
- Experience with SaaS implementation – especially, experience working with configurable solutions.
- Strong technical aptitude, experience with some level of SQL queries
- In-depth conceptual and practical knowledge related to technology implementations.
- Experience with Project Management tools (SmartSheets preferred)
Responsibilities
- Perform complex configurations and application modifications to integrate with client workflow using best practices for customers.
- Gather technical specifications that meet the client's business needs and requirements.
- Manage customer SaaS implementations including client-build specifications and product customizations.
- Troubleshooting technical and configuration questions from our internal and external customers.
- Independently collaborate with technical teams for advanced issue resolution.
- Serve as the technical project manager, ushering clients through their implementation. Setting up clear milestones, communications, touchpoints, and issue management resolution
- Demonstrate intricate product functionalities.
Other
- Collaborate and support customers in implementation planning, solutioning, and following best practices to achieve their goals.
- You will work independently and in a team environment.
- You will support multiple client projects simultaneously.
- Collaborate within Technical Support and through cross-functional Product teams.
- Bachelor’s degree or equivalent experience.
