The Consumer Deposit Service Charges Product Leader will drive the strategy, development, and management of the consumer deposit service charge portfolio to ensure the fee strategy aligns with the bank’s balance sheet and income statement goals, while delivering competitive, customer-centric solutions in a rapidly evolving financial landscape.
Requirements
- Exceptional analytical and creative problem-solving skills - ability to generate actionable insight and recommendations from complex analytics and large data sets.
- Demonstrated strategic thinking, problem-solving, and decision-making skills
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Leadership experience in the Product Management lifecycle including idea generation, developing, implementing and managing products and services
- Experience providing leadership and guidance to analytics efforts
- Project Management experience
Responsibilities
- Lead the end-to-end management of deposit service charges, including product design, pricing, implementation, and ongoing optimization to support financial targets and client experience.
- Set, monitor, and achieve fee revenue goals, leveraging data-driven insights to maximize profitability and growth.
- Continuously monitor industry trends, customer behavior, competitive positioning, technological advances, and regulatory changes to inform strategy and maintain market leadership.
- Quantify opportunities and financial impacts through research and analysis, presenting recommendations via robust business cases to senior leadership.
- Manage cross-functional projects to launch new fee structures, enhance existing offerings, and streamline processes.
- Define business requirements, oversee customer communications, and track project outcomes.
- Develop comprehensive planning sheets for new fees/packages, including budgeting, cost/benefit analysis, and project scheduling.
Other
- This role is required to work in office at one of the locations listed on the requisition. Atlanta is the preferred location but will consider Charlotte.
- English (Required)
- 10+ years of work experience within Banking or Financial Services
- 5+ years of experience in a staff role such as product management, product strategy, analytics or marketing.
- Outstanding influencing, partnership-building and collaboration skills with proven ability to drive strategic change on major projects.
