EchoStar is looking to solve the problem of enhancing the overall customer experience by delivering an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms.
Requirements
- Proficiency in statistical analysis, data modeling, data visualization (Tableau), and programming languages such as Python, R, and SQL
- Familiarity with omnichannel customer experience data and machine learning techniques, including supervised/unsupervised models and predictive/prescriptive analytics
- Experience creating process documentation, reports, and insights from non-standardized customer feedback data
- Ability to translate data into actionable insights
- Experience working with raw data and adept at SQL querying
- Strong attention to detail with the ability to manage and execute multiple deliverables simultaneously
Responsibilities
- Lead the measurement, analysis and reporting of key Technical Operations and video service performance metrics across DISH and Sling TV
- Support a broad range of data needs across the team to enhance overall product stability, improve service reliability and enable proactive detection and mitigation of issues
- Surface data-driven insights that strengthen product stability, inform operational decision-making, and drive continuous improvements in service quality
- Work closely with cross-functional partners, including Engineering, Product, and Operations, to translate complex data into meaningful narratives that guide strategy and deepen the organization’s understanding of product performance and customer impact
- Organize and present information to bring the customer to life in both formal and informal presentations to large and small groups, to both technical and non-technical audiences
- Provide weekly insight reports to stakeholders and representing the team as a program lead/SME in meetings
Other
- Degree in a quantitative field, such as Statistics, Mathematics, Computer Science, Economics, or equivalent practical experience
- A Master’s degree with solid hands-on work and consulting experience is a plus
- 2-4 years experience in analytics and data visualization
- Excellent organizational, verbal, visual, storytelling, presentation, and written communication skills
- Visa sponsorship not available for this role
