A consumer product company is seeking an experienced and motivated Customer Service Manager to lead their team, resolve customer concerns, and ensure outstanding customer experiences.
Requirements
- Expertise in Zendesk, consumer goods, and Amazon Seller Central is a must.
- Proficiency with Amazon Seller Central
- At least two years of experience using Zendesk or similar CRM software
- Proficient in Microsoft Word, Excel, and general computer skills
- Experience setting up and implementing new standard operating procedures
Responsibilities
- Create clear reporting to track issues, returns, reviews, etc.
- Stay updated on product knowledge and company policies to address customer inquiries accurately
- Monitor customer feedback and trends to recommend improvements to products or services
- Maintain accurate records of all customer interactions and resolutions.
- Process returns
- Prioritizes and solves customer issues
- Identify opportunities to improve processes and enhance customer satisfaction
Other
- Proven track record of managing departments
- creating and implementing SOPs
- juggling multiple responsibilities with efficiency and poise.
- Dependable professional who thrives in fast-paced environments
- passionate about delivering outstanding customer experiences.
