Accelerating end-end life insurance processing and maintaining the company's industry leading position by bringing incremental sales and servicing related software changes to market
Requirements
- Proficient in End-End Contact Center Platforms & Technologies: Genesys, Nice, Five 9 or other leading contact center system or component
- Proficient in Programming Languages: JavaScript or TypeScript (Angular), AJAX, HTML, CSS, Java, Spring and / or .NET, C / C++
- Familiarity with Document Management & Workflow Systems: OnBase or equivalent system
- Familiarity with Docker, GIT, Maven, Jenkins, JIRA
- Cloud exposure (Azure preferred)
- At least 5 years of agile contact center software engineering change management experience
- At least 3 years of large-scale contact center system engineering experience
Responsibilities
- Individual contributor collaborating with a team of 5-10 engineers performing rapid agile software development to advance digital sales and servicing capabilities for the company
- Contributes to delivery required to run all current legacy contact center system software engineering, change management and support
- Contributes to the technology replacement plan leading peer junior engineers to do the same when possible
- Contributes to the development and support of the current OnBase document management and workflow system
- Individually manages product and sprint backlogs as needed to deliver software change
- Performs and owns 100% of end-end hands-on contact center system software development and support
- Responsible for estimating new work and supplying employee and external contractors to meet demand for contact center software change
Other
- Bachelor's Degree IS, less than a bachelor's degree may be acceptable if accompanied by other technical training, relevant certifications, or extensive experience in positions that demonstrate required abilities and performance
- Typically requires at least 5 years of agile contact center software engineering change management experience with at least 3 years in a leadership setting with executive level reporting experience
- Must have the ability to simplify large-scale contact center system change related needs to minimize total cost of ownership
- Must have an agile mindset and insatiable passion for contact center innovation, agile delivery methods and continuous integration
- Quarterly on-site travel to work in offices located in White Plains, NY (Gerber Life HQ), Fremont MI (Gerber Life Operations) and / or Cincinnati, OH (Western and Southern Financial Group HQ)
