Filtr uses AI to scan 1000+ jobs and finds postings that perfectly matches your resume

At Schwab, the business problem is to transform the finance industry by challenging the status quo and improving technology, tools, and processes for the software development and engineering group, specifically in the contact center.

Requirements

• Experience with Contact Center Technologies, with preference for NICE CXOne Routing, NICE Studio Scripting experience.
• Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, and Nexidia)
• Experience with JSON, XML (SCXML/VXML), NICE Studio Snippet language, and .NET a plus
• Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures.
• Proficiency developing Visio diagrams, architectural and design documentations, functional and technical specifications, automated test process.
• Experience with the Atlassian tool stack (JIRA)
• Knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting.

Responsibilities

• Implement technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies.
• Utilizes NICE CXOne Studio and custom built CCIS web portal to build, modify and enhance call routing flows based on business unit/Product Owner specified requirements.
• Document and update routing flows via MS Visio.
• Executes projects and programs with moderate complexity.
• Participates in feasibility studies for new applications and existing ones, makes decisions within general parameters under little supervision.
• Work within the Agile/Kanban framework to provide estimates and deliver new product functionality in a timely and efficient manner.
• Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.

Other

• Bachelor’s degree in engineering, Computer Science, related field, or equivalent experience.
• Minimum 3-5 years technical, hands-on experience with focus on various digital technologies & solutions
• Strong written and verbal communication skills.
• Ability to perform knowledge transfers to other team members.
• Ability to write clear and concise engineering, architecture, and implementation documentation.