Transform the finance industry by challenging the status quo and supporting Platform Rep and Client solutions at Schwab
Requirements
Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS platform)
Knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting
Experience with Angular framework, Java/JavaScript, HTML, Python, C, C++, SDK & XML (SCXML/VXML)
Proficiency in Angular and understanding of/experience in Sql, VB.NET, & HTML/CSS
Responsibilities
Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies
Utilizes programming languages (Angular, Javascript, .NET) to create and maintain custom voice applications and web portals/intranets and dashboards
Investigating complex technical issues and working with partnering personnel to resolve complex issues
Work within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner
Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues
Ability to prioritize work effectively and meet tight deadlines when required
Other
Ability to do knowledge transfers to other team members
Ability to write clear and concise engineering and architecture implementation documents
Ability to analyzes and evaluates code issues and makes decisions within general parameters under broad supervision
Ability to deliver training material to support staff
Bachelor's degree in Engineering, Computer Science, or equivalent experience
