The Solution Center team needs a Content Developer to create user guides and other content that simplifies complex HR topics for various audiences, ensuring clear communication of HR policies and transactions.
Requirements
- Knowledge of the fundamentals of writing, grammar, syntax, punctuation, and AP style. Familiarity working with style guides.
- Clear understanding of multichannel communication platforms.
- Sense of design and typography.
- Experience with Microsoft Office tools and content management systems.
- Design experience creating assets for digital environments (WordPress, social, search and display advertising, etc.) including HTML and CSS, Adobe Creative Suite, etc.
- Experience with design software/tools (e.g., HTML, CSS, Adobe Creative Suite) creating assets for digital environments (e.g., WordPress, social media, search and display advertising).
- Design experience with Adobe tools such as Illustrator, Photoshop, InDesign, etc.
Responsibilities
- Developing user guides and other content that outlines HR policy, transactions, etc.
- Distilling complex HR topics into easy-to-understand information for a spectrum of audiences of all levels.
- Analyzing the effectiveness of copy to convey the intended message.
- Creating, maintaining, and continually improving solution center self-help materials and copy and delivery approaches.
- Streamlining the way content is accessed so audiences could access HR information easily when they need it.
- Developing content for websites, FAQs, knowledge guides, and other communication vehicles necessary to support the dissemination of HR related content for the Solution Center.
- Effectively using standard tools and methods including style guides to deliver work day-to-day.
Other
- The Content Developer proactively seeks feedback on their work and adapts their activities and behaviors in real time in response to feedback.
- This role will help enable USC’s vision while championing USC’s culture and values.
- Ability to tailor content and branding to fit the audience and message.
- Ability to provide timely and helpful information.
- Ability to build, deliver, and adapt solutions that consistently meets customer expectations.
