Apple is seeking to enhance its AppleCare Digital portfolio by developing informative and engaging video and image assets that help customers understand and use their products effectively.
Requirements
- 5+ years in a creative or technical role dealing with Apple products.
- Deep knowledge of Apple's hardware products, software offerings, and services, including configuration, options, usage, and troubleshooting.
- Experience in an Advisor, Genius or Trainer role, or Marcom TDM experience.
- 7+ years in a creative or technical role dealing with Apple products (preferred).
- Experience in building real, positive relationships with creative people (preferred).
- Video production and graphic design experience (preferred).
Responsibilities
- Provide technical product expertise to strategists, writers, producers, and creatives during pre-production and production.
- Support the day-to-day screen production process, including tracking, quality assurance, course correction, and delivery.
- Responsible for screen captures, data management, and content loading on devices.
- Handle hardware inventory for in-house screen capture usage and video + photography productions.
- Build relationships with Engineering, Product Marketing, and Marcom teams to learn all aspects of the hardware and software.
- Continuously learn and be an authority in everything Apple.
- Work with a Content Production team who will depend on them at several stages of the production process.
Other
- Great communication and time management skills.
- Ability to work independently as well as in a team environment.
- Strategic problem solver, looking ahead and anticipating solutions.
- Approach projects with curiosity, being proactive and having a go-getter attitude.
- Collaborative teammate with a positive attitude and eagerness to ask questions.
- Bachelor’s degree or equivalent experience.
