MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences.
Requirements
- 3+ years of industry experience in applying research frameworks and methodologies to gather qualitative and quantitative data and deliver data-based insights.
- Proficiency in both qualitative and quantitative research methods (survey and interview analysis, data interpretation)
- Experience with advanced research methods, including moderated usability testing, ethnographic studies, and A/B testing.
- Analytical skills and expertise in statistical analysis and relevant software (SPSS, SAS)
- Experience with survey platforms (Optimal Workshop, Medallia) and data visualization tools (Google Analytics, Power BI)
- Understanding of ethical guidelines and best practices in research
- Experience developing products that are accessible and experience testing with assistive tech users
Responsibilities
- Independently design and execute both quantitative and qualitative research studies, including interviews, surveys, and remote usability testing on mobile devices
- Continuously analyze qualitative user feedback from multiple sources to identify key themes and opportunities to inform mobile product development
- Interpret quantitative data to understand user behaviors, trends, and patterns
- Synthesize complex information into actionable insights that inform decision-making across teams
- Advocate for user needs and outcomes through evidence-based insights and recommendations
- Translate complex research findings into clear, compelling, and concise presentations and reports for diverse audiences, including both technical and non-technical stakeholders
- Use AI in the process of planning and synthesizing research data
Other
- This role anticipates approximately 10% travel
- An outcome-oriented approach focused on delivering value to end users backed by measurable, data-driven results.
- Experience working in cross-functional teams using iterative, agile methodologies. A desire to seek different perspectives, and ask for help when needed.
- Organizational abilities, attention to detail, and the capacity to manage multiple projects and deadlines
- Nice to have: Experience with service design processes, journey mapping, or service blueprinting
