Cresta aims to solve the problem of inefficient and suboptimal customer conversations in contact centers by leveraging AI and human intelligence. The company seeks to empower contact centers to gain customer insights, automate processes, and improve agent performance.
Requirements
- 2 years of experience in conversational design as a Conversation Designer/Architect (e.g. building bots, conversational AI)
- Experience with prompt engineering preferred
- Experience with Dialogflow CX preferred
- Experience presenting complex solutions to key customer stakeholders
Responsibilities
- Designing, building, deploying, and tuning AI solutions for multiple customers simultaneously
- Collaborating with internal and external stakeholders to design and build solutions using Cresta’s AI product suite
- Designing solutions for contact centers across various verticals and functions (sales, retention, collections, customer service)
- Leading model maintenance efforts to ensure AI models meet quality standards
- Delivering Cresta’s Opera Enablement Program to customers
- Designing and developing virtual agent solutions using flow-based, prompt-based, and hybrid virtual agent platforms
Other
- Strong communication skills (verbal and written)
- Ability to appropriately prioritize and manage multiple projects simultaneously
- Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
- Fluency in a second language (preferred)
- Background in Linguistics preferred
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: Flexible
