GM is looking to design and develop AI-based conversational and multimodal experiences to drive innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design.
Requirements
- 5+ years creating conversational design experiences.
- Some experience designing for Generative or Agentive AI-powered experiences (prompt engineering/prompt chaining)
- Understanding of machine learning & natural language processing (NLP) fundamentals.
- Experience incorporating research into the design process.
- Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc).
- Demonstrated experience documenting for voice-only, voice-forward, and multi-modal* experiences
- Demonstrated experience creating interactive* prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc)
Responsibilities
- Design and develop AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, including sample dialogs, conversational flow diagrams, prototypes, and multimodal flows to convey voice and haptic interactions and design ideas that leverage AI.
- Contribute to requirements gathering sessions and user stories.
- Support usability testing and research efforts by creating prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc.
- Support prototyping efforts based on user insight and technical explorations.
- Visualize experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
Other
- This role is based remotely but if you live within a 50-mile radius of Atlanta, Austin, Detroit, Warren, Milford, or Mountain View, you are expected to report to that location three times a week, at minimum.
- Ability to combine vision with strong creative design execution.
- Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought.
- Excellent time management; flexible and adaptable team player; resourceful in delivering high-quality work.
- Ability to work independently, be organized, self-motivated, and have attention to detail
