The company is seeking a Senior Conversational AI Designer to develop and optimize conversational AI agents for the healthcare industry, aiming to improve patient and provider experiences and streamline healthcare workflows.
Requirements
- 3-5 years of experience in conversational AI, prompt engineering, linguistics, or related field
- Advanced experience with ChatGPT, Claude, or similar LLM tools, including custom prompt development
- Strong analytical and pattern recognition skills, with ability to identify scalable solutions from custom implementations
- Experience designing conversation flows, dialogue systems, or user experience for complex workflows
- Proven ability to learn new domains quickly and translate business requirements into technical solutions
- Familiarity with AI/ML concepts including prompt engineering techniques, RAG, fine-tuning, or model evaluation
- Experience with product management methodologies, lean startup principles, or MVP development
Responsibilities
- Design and optimize prompts for healthcare Q&A bots, virtual companions, health screening agents, and appointment conversion bots
- Create conversation flows that handle complex healthcare scenarios including policy-specific questions, medical hardship support, and patient engagement
- Continuously iterate on prompts based on real patient interactions, testing data, and feedback loops
- Build reusable prompt libraries and conversation templates that maintain quality while enabling customization
- Collaborate with engineering to implement multi-agent architectures with technical support
- Identify opportunities to productize repeatable workflows, reducing custom development overhead
- Test end-to-end patient experiences for new AI features, models, and platform capabilities
Other
- Interview nurses, doctors, and healthcare staff to understand real-world workflows and conversation patterns
- Learn client-specific policies, procedures, and terminology to create accurate, compliant conversational experiences
- Call healthcare provider offices to research and improve conversational quality and authenticity
- Pragmatic problem-solver who thrives in ambiguous, fast-paced startup environments
- Strong communication skills with ability to synthesize complex information from subject matter experts
