Morgan Stanley is seeking a Program Manager to define and execute the strategic vision for AI-powered chatbot solutions that transform how users interact with their platforms, leveraging advanced AI technologies to deliver scalable, secure, and human-centric conversational experiences.
Requirements
- Strong understanding of LLM concepts such as prompt engineering, retrieval-augmented generation, agent orchestration, natural language processing.
- Experience designing chatbot workflows that integrate LLMs with enterprise tools, APIs, and human review processes.
- Familiarity with AI governance, compliance, and security frameworks.
- Exposure to conversational design and conversational UX principles, and multi-modal interfaces.
- Experience with Kore.ai or related Conversational AI platforms (Dialogflow, IBM Watson, etc.), OpenAI technology and LangChain frameworks.
- Experience with Natural Language Understanding, Knowledge Graphs, and LLM concepts.
- Proficiency in product analytics, experimentation, and data-driven decision-making.
Responsibilities
- Project Planning and Execution: Develop and maintain comprehensive project plan for Virtual Assistants (VA) initiatives, including timelines, milestones, and resources. Partner with Fleet Leadership and Product Owners to conduct current state analysis and set strategy.
- Innovate with AI: Design and implement CAI solutions powered by LLMs, integrating them with enterprise systems, APIs, and human-in-the-loop processes.
- Risk Management: Identify potential risk and issues that may impact project delivery and develop mitigation strategies to address them proactively. Monitor project performance and implement corrective actions as necessary to ensure successful outcomes.
- Performance Monitoring and Reporting: Track project performance metrics and KPIs to measure progress against objective and identify areas for improvement. Assist in the development of the target operating, service, and support models.
- Continuous Improvement: Lead continuous improvement initiatives to optimize processes, increase efficiency, and enhance overall effectiveness of GenAI programs.
- People Management: Manage a team providing support and guidance towards achieving business objectives.
- Stakeholder Management: Work with internal stakeholders to prioritize key product features and business outcomes in alignment with strategy and budget.
Other
- 5 – 7 years in product management or related domain, with 2+ years leading AI/ML-driven chatbot or conversational interface development.
- Strategic Leadership: Proven ability to define product vision and execute in complex, matrixed organizations.
- Communication: Exceptional ability to simplify technical concepts for diverse audiences.
- Adaptability: Ability to manage multiple priorities in fast-paced, evolving environments.
- Financial Services Industry experience.
