IronArch Technology is seeking to improve access to healthcare, benefits, and services for millions of Veterans by designing and maintaining AI-powered virtual agent solutions across VA digital platforms.
Requirements
- 7 years of full-stack engineering experience, of which 1–3 years of experience in conversational AI (chatbot/NLU development, Dialogflow, Rasa, etc.)
- Proficient in front-end frameworks (React, Vue, etc.) and back-end languages (Node.js, Python, or similar)
- Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines
- Experience building or supporting digital services in high-compliance environments (e.g., healthcare, government)
- Strong analytical skills to evaluate data trends, user interactions, and chatbot effectiveness
- Ability to work collaboratively in a fully remote, agile team environment
- Ability to obtain a public trust clearance
Responsibilities
- Design, build, and maintain full-stack conversational AI solutions, including front-end interfaces, back-end services, and integrations with VA systems.
- Develop and optimize conversational flows and natural language understanding (NLU) models for VA's virtual agents, ensuring interactions are accessible, compliant, and Veteran-centric.
- Create and manage training datasets derived from real user interactions to improve AI accuracy and responsiveness.
- Ensure accessibility compliance (Section 508) and alignment with VA digital standards.
- Integrate AI chatbots across multiple platforms, including VA.gov, mobile apps, and internal systems.
- Perform end-to-end quality assurance, usability testing, and “bot bashing” to proactively identify and resolve issues.
- Collaborate with VA stakeholders to refine business logic, escalation pathways, and content priorities.
Other
- Bachelor's Degree
- Committed to equity, inclusion, and delivering human-centered services
- Passion for improving the lives of Veterans through technology
- Participate in sprint planning, retrospectives, and agile ceremonies, contributing to a high-performing, mission-driven team.
- Ability to work collaboratively in a fully remote, agile team environment
