Capgemini is looking for a Conversational Developer to help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world, specifically in the area of conversational interfaces and virtual agents in the telecom domain.
Requirements
- Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
- Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
- Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
- Experience with analytics tools for conversational performance tracking.
- Familiarity with agile methodologies and design thinking.
- Proficiency in Python for developing webhook services and automation scripts
- Experience with webhooks, RESTful APIs, and backend integration patterns.
Responsibilities
- Hands-on experience with Dialogflow CX, including flow design, fulfillment, and testing.
- Proficiency in Python for developing webhook services and automation scripts
- Strong understanding of GCP architecture and services relevant to CCAS.
- Experience with webhooks, RESTful APIs, and backend integration patterns.
- Familiarity with telecom systems such as CRM, billing platforms, and IVR.
- Hands on knowledge using Gen AI, Playbooks & CCAI Insights
- Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
Other
- Total 5+ year of experience, 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
- Bachelor’s degree in computer science, Telecommunications, or related field.
- Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
