Morgan Stanley's Wealth Management and Investment Management Technology (WMIMT) division requires operational support for its Identity and Access Management platform, which manages data and application entitlements across various systems, to ensure platform availability and troubleshoot user access issues.
Requirements
- Site Reliability Engineering
- Prior Mainframe RACF experience and/or RACF Certified
- Functional MS SQL or Mainframe DB2 experience – Intermediate Level
- Splunk/Grafana log queries and dashboards
- Azure Cloud Fundamentals trained/certified
- Experience with infrastructure and application monitoring tools such as AppDynamics, APICA Synthetics, etc.
- Functional knowledge of Unix or Linux
Responsibilities
- Provide operational support to ensure that the platform is available for end users
- Troubleshoot issues that pertain to users' ability to access firm systems and data
- Monitor deployments during releases
- Investigating system failures and coordinating with dependent teams for a resolution
- Batch monitoring, troubleshooting batch issues and communicating impact
- Executing on change management
- Analyzing patterns of incidents, developing remediation plans and implementing changes to increase stability and resiliency of the system
Other
- Experience working in Agile teams and an understanding of Agile practices
- Attendance on Squad meetings to ensure they are solutions-focused
- Experience helping Agile teams to establish and adhere to norms and practices
- Ability to collaborate with team members on solutions to address challenges and roadblocks
- A continuous improvement mind-set and dedication to finding creative ways of working
