The Credit Products Shared Services Analyst is responsible for executing a variety of initiatives and activities which support the Credit Products organization, enabling scalable, high-quality support for the streamlined underwriting vertical, financial statement spreading and related shared service functions across the Commercial & Private Banking division.
Requirements
- Familiarity with financial statement spreading, credit underwriting workflows, and syndicated or direct commercial lending.
- Strong financial analysis and interpretation skills, especially with commercial borrower financial statements.
- Ability to manage timelines, deliverables, and communication across multiple ongoing initiatives.
- Skilled at assessing third-party performance and fostering productive external partnerships.
- Demonstrates discipline in process tracking, documentation, and continuous improvement.
- Uses independent judgment to identify and address issues, working autonomously when needed.
- Formal credit training or experience in commercial credit underwriting preferred.
Responsibilities
- Provide input into standardized underwriting frameworks, including use cases like small borrower streamlined UW and ACH only and commercial card-only credit support.
- Support the creation and periodic refresh of guidelines and procedures supporting third party and related activities across CPB in collaboration with Credit Risk and Credit Products Operations.
- Provide onshore financial spreading support during high-demand periods or when vendor services cannot meet turnaround requirements.
- Provide direct support for underwriting and portfolio monitoring activities for the newly created streamlined underwriting vertical.
- Support the rollout of third party support to new business units within the Commercial & Private Banking organization.
- Serve as the point of contact for process questions and operational escalation regarding third party support.
- Ensure training materials, job aids, and process documentation are accessible and kept up to date in collaboration with the Credit Products Operations team.
Other
- Analysts will work closely with other Credit Products and cross-functional team members to scope, plan and execute initiatives and activities
- The analyst serves as a key liaison between Credit Products colleagues, external vendors, and cross-functional partners.
- In addition to overseeing outsourced support, the role also contributes to key initiatives that improve credit underwriting processes and support frameworks across multiple business units.
- This position requires strong judgment, attention to detail, a collaborative mindset, and the ability to manage multiple high-priority projects simultaneously while maintaining clear and proactive communication with stakeholders.
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent OR 7+ years relevant experience in the financial services industry
