Delaware Guidance Services (DGS) needs to improve the care and response provided to children and youth in crisis situations by accurately gathering, analyzing, and interpreting data to guide decision-making, program improvements, and meet regulatory and funding requirements.
Requirements
- Two years of experience in data analysis, preferably in healthcare, mental health services, or crisis intervention programs.
- Two years of experience in descriptive statistics such as the mean, median, mode or standard deviation.
- Two years of experience in making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
- Two years of experience in narrative report writing.
- Proficiency with data analysis software and tools (e.g., Excel, SPSS, R, SQL, Tableau, Power BI, etc.).
- Understanding of crisis response models, including 24/7 hotlines, mobile crisis teams, or residential crisis stabilization programs.
- Knowledge of federal and state regulations regarding state health data systems, reporting standards, mental health services and crisis intervention programs.
Responsibilities
- Oversee and manage data collection processes related to crisis programming, ensuring accurate and timely data entry.
- Develop and maintain databases and dashboards, utilizing EHR and other data sources, to track performance metrics, service delivery outcomes, and client demographics.
- Ensure data quality, consistency, and integrity across multiple sources and systems.
- Analyze data trends and patterns, identifying key areas for program improvement, service gaps, and opportunities for optimization.
- Generate regular reports and visualizations (e.g., charts, graphs) to provide insights into program performance, crisis response outcomes, and client needs.
- Present findings and recommendations to program leadership, stakeholders, and external funders in an easily understandable format.
- Track program performance against established goals and KPIs and ensure compliance with state regulations and grant requirements.
Other
- Under the supervision of the Crisis Integrated Services Coordinator, the Data Analyst plays a pivotal role in supporting the program’s mission by gathering, analyzing, and interpreting data to help improve the care and response provided to children and youth in crisis situations.
- Ability to work with children through a mission driven organization
- Ability to collect, interpret, and analyze complex data to derive actionable insights.
- Exceptional attention to detail, ensuring accuracy in data collection and reporting.
- Ability to work effectively with diverse teams, including program staff, clinicians, external stakeholders, and community partners.
