Microsoft Cloud Operations + Innovation (CO+I) Learning team needs a Critical Environment (CE) Technical Trainer to establish technical training delivery, conduct workforce training needs analysis, and engage in procedural change management for datacenters. The role aims to ensure technicians are well-trained on facility cooling, electrical, mechanical, and life safety systems to support Microsoft's cloud services and maintain operational goals.
Requirements
- 2+ years of hands-on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS)
- 2+ years training, education, critical environments (CE), cloud systems, datacenter environments, server environments, or computer technologies experience
- Analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways
Responsibilities
- Contribute to establishing technical training delivery, workforce training needs analysis, and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility.
- Leverage technical and adult learning fundamentals as you evaluate and report on training activities in the datacenters and develop your own skills while coaching your learners in their own career growth.
- Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.
- Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our Critical Environment technicians for local qualifications.
- Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
- Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.
- Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
Other
- Location is on site in the datacenter with limited work from home opportunities.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- 2+ years experience in training delivery and readiness operations or demonstrated project management skills
- Operational Planning & Project Management: structured thinking and planning, with a bias for execution
