Iron Mountain's Data Centers are looking for a Critical Facilities Technician to provide technical and facility support in a 24x7 data center environment, ensuring the maintenance and oversight of electrical, HVAC, and building management systems to meet or exceed up-time service levels.
Requirements
- Knowledge of Chiller Plant systems-Trane,York,Multi Stack, Web Control BMS, STS switches, and UPS Maintenance bypass.
- Google sheets and google classroom.
- Ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
Responsibilities
- Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
- Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
- Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.
- Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
- Proactively identify issues and take the needed steps to resolve them.
- Assist with service delivery tasks when needed.
- Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
Other
- 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required.
- Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
- Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.
- Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
- Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
- Customer service mentality - we are customer obsessed.
- Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required.
- The ability to obtain security clearance via government or other. agency background check may be required for customer support.
- Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.
