Staples is looking for fresh talent with new ideas, innovation, passion, and drive to help the Staples, Inc. organization be more successful and productive while building a purposeful career. This role will focus on data management, user support, documentation, and reporting within Salesforce.
Requirements
- Proficiency in Salesforce administration, including user management, permissions, workflow automation, and familiarity with Salesforce objects, reporting, and dashboards
- Basic understanding of SDLC, agile methodologies, and experience with ticketing or case management systems
- Strong analytical and problem-solving skills with attention to detail and an interest in data analysis
- Basic knowledge of Salesforce
Responsibilities
- Perform data entry, cleansing, and import/export tasks to ensure data accuracy and integrity
- Provide basic support to end-users by answering questions, guiding them through standard Salesforce processes, and assisting with login and navigation issues
- Troubleshoot and resolve issues related to Salesforce functionalities, user permissions, and data access
- Document Salesforce workflows, procedures, and processes to streamline support and usage
- Create and manage cases for internal assistance requests, accurately categorizing and documenting issues to enhance resolution tracking
- Assist in the creation and maintenance of reports and dashboards to facilitate analytics and support business decision-making
Other
- Collaborative – able to build partnerships and work collaboratively with others to meet shared objectives
- Customer Focused – able to identify and understand internal or external customer needs and interests and deliver customer-centric solutions
- Inclusive – dedicated to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures
- Innovative – develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions
- Self-Developer – actively seeks new ways to grow and be challenged using both formal and informal development channels
- Enjoy working in teams and being highly communicative
- Able to multitask and be flexible to new initiatives
