The CRM Manager will lead a technical team in the project delivery and optimization of Microsoft Dynamics 365 Sales Enterprise across Plante Moran organization to deliver on prioritized business objectives
Requirements
3+ years of hands-on experience with Dynamics 365 Sales Enterprise
2+ years of experience leading technology teams in an enterprise environment
Strong organizational skills, including capacity planning, project management, task prioritization, and workload management
Relevant Microsoft certifications are a plus
Responsibilities
Execute the CRM roadmap and provide guidance, direction, and leadership over the team’s day-to-day activities across application implementation, configuration, support, and maintenance
Optimize the speed and quality of CRM operations and deliverables by partnering with business owners, other IT teams, and external vendors to drive continuous improvement, and assess/create/improve current operational processes, tools and/or services
Engage with stakeholders throughout the product lifecycle to ensure business alignment and a focus on the right problems to solve
Manage team capacity and task assignments to support current and upcoming project demands
Serve as the primary escalation point for delivery issues and help remove blockers to maintain project momentum
Other
Bachelor’s degree required
Must be legally authorized to work in the United States without sponsorship
Strong communication skills to manage cross-functional teams and ensure alignment across stakeholders
Ability to work in a flexible environment with a mix of in-person and remote work
