The American College of Education (ACE) needs to administer, develop, and customize its Dynamics 365 CRM system to align with business processes and objectives, ensuring it supports departmental needs and enhances student satisfaction.
Requirements
- Proven experience as a Dynamics 365 CRM Administrator/Developer.
- Strong knowledge of Dynamics 365 CRM customization and configuration.
- Proficiency in C-Sharp, .NET, JavaScript, and other relevant programming languages.
- Microsoft Certified: Dynamics 365 Fundamentals (CRM)
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Responsibilities
- Manages and maintains the Dynamics 365 CRM environment, including user accounts, security roles, and permissions.
- Monitors system performance and troubleshoot issues as they arise.
- Performs regular system updates and upgrades to ensure optimal performance and security.
- Develops and maintains documentation for system configuration, processes, and procedures.
- Customizes and configures Dynamics 365 CRM to meet business requirements, including creating custom entities, fields, forms, and workflows.
- Develops and implement plugins, custom workflows, and integrations with other systems using C-Sharp, .NET, JavaScript, and other relevant technologies.
- Collaborates with business analysts and stakeholders to gather requirements and translate them into technical specifications.
Other
- Demonstrates self-reliance by meeting/exceeding workflow needs.
- Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
- Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
- Must have exceptional communication, organization, and time management skills.
- Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds.
