The NYCHA IT Enterprise Solutions Management Department is seeking an experienced Senior CRM Developer with specialized knowledge in Leased Housing programs to execute technical development and enhancement initiatives for our Leased Housing business unit. The ideal candidate will bridge technical expertise with domain knowledge to create scalable CRM solutions that address the unique needs of housing authorities and ensure compliance with HUD guidelines.
Requirements
- 10+ years of hands-on Siebel development experience.
- Advanced proficiency with Siebel Tools, Open UI, Configuration, Workflows, Business Services, and Enterprise Integration Manager (EIM).
- Experience with Oracle Cloud Infrastructure (OCI) and cloud migrations.
- Experience implementing system changes in response to HUD regulatory updates.
- Experience with Siebel CTI implementation for tenant support systems.
- Knowledge of housing assistance payment processing systems.
- Background in developing landlord/property management interfaces.
Responsibilities
- Design and implement specialized features including tenant leasing processes, rent subsidy calculations, landlord management interfaces, and certification workflows that comply with HUD's Leased Housing guidelines.
- Translate complex business requirements from housing authorities into efficient technical configurations and workflows while ensuring adaptability to regulatory changes.
- Optimize system performance and data integrity for Leased Housing-specific operations while providing ongoing technical support and troubleshooting.
- Collaborate with cross-functional teams to ensure seamless integration of Leased Housing modules with other housing authority systems.
- Integrate Siebel CRM with other systems and third-party applications, including developing and maintaining EAI processes, web services, and data maps.
- Develop custom Siebel interfaces leveraging XML Converter, Integration Objects, and Web Services to enable bidirectional data flow with external systems.
- Schedule and monitor batch jobs, workflows, and EIM (Enterprise Integration Manager) processes.
Other
- NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
- NYCHA residents are encouraged to apply.
- NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
- Proven experience mentoring technical development teams.
- Comprehensive understanding of HUD regulations governing Leased Housing programs and their direct implications for software design, compliance reporting, and data management.
