The Museum of Science, Boston is looking to enhance its CRM systems to support its mission of engaging millions in science education and discovery, and needs a CRM Systems Developer to play a pivotal role in this effort.
Requirements
- At least 3 years of hands-on experience in Salesforce development, including building custom applications and integrations.
- Proficiency in Apex programming, including classes, triggers, controllers, and test classes.
- Experience with front-end technologies such as Lightning Web Components (LWC), Visualforce, JavaScript, HTML, and CSS.
- Strong knowledge of Salesforce data management tools, including SOQL, SOSL, and data modeling.
- Familiarity with Salesforce integrations using APIs (REST, SOAP) and tools like MuleSoft or similar.
- Understanding of Salesforce security models, governor limits, and best practices for scalable development.
- Salesforce Platform Developer I certification or equivalent.
Responsibilities
- Design, develop, and deploy custom Salesforce applications using Apex, Lightning Web Components, and integrations that enhance CRM capabilities, streamline business operations, and support seamless data flow across systems to improve user engagement and efficiency.
- Customize Salesforce workflows, data models, and automations via Salesforce Flow to meet evolving business requirements, resulting in optimized processes that reduce manual efforts and ensure reliable performance within governor limits.
- Debug, troubleshoot, and optimize Salesforce configurations and code to maintain system reliability, while documenting processes to facilitate knowledge sharing and enable rapid adoption by non-technical teams.
- Collaborate with stakeholders to gather requirements and provide technical guidance, leading to successful implementations that foster user training and long-term adoption of CRM tools.
- Integrate third-party systems using REST/SOAP APIs and middleware, creating robust connections that enable predictive analytics with features like Einstein AI and support data-driven decision-making for Museum programs.
- Stay abreast of Salesforce releases and best practices to proactively recommend and implement updates, ensuring our CRM ecosystem remains innovative and aligned with strategic goals for science outreach.
- Maintain high standards for quality and ethics, align with organizational goals, protect resources, and seek improvement.
Other
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
- Collaboration and Community: Fosters generous teamwork to solve problems, builds trust in relationships, encourages shared decision-making, and models transparency.
- Commitment to Excellence and Integrity: Maintains high standards for quality and ethics, aligns with organizational goals, protects resources, and seeks improvement.
- Resilience and Adaptability: Navigates challenges professionally, views change as growth opportunity, encourages growth mindset, and performs under pressure.
- Alignment with Museum Values: Upholds mission to inspire love of science, champions diversity, equity, inclusion, and accessibility.
