F5 is seeking to deliver success outcomes for a small portfolio of accounts while identifying, piloting, and scaling AI-driven improvements that benefit the entire Customer Success organization.
Requirements
- Strong foundation in data analytics, AI technologies, and automation frameworks.
- Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
- Deep understanding of BIG-IP, NGINX, and/or comparable technologies such as load balancing, application delivery, security, or cloud networking platforms.
- Ability to distill complex technical and business concepts into clear, actionable insights.
- Proficiency in CRM systems
- Experience with automation frameworks
- Knowledge of cloud-based solutions and multi-cloud environments
Responsibilities
- Manage ~10 strategic accounts, drive adoption, renewals, and measurable outcomes.
- Guide customers through onboarding, deployment, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
- Analyze current CSM workflows to identify inefficiencies and opportunities for automation or AI augmentation.
- Identify, design and pilot AI-driven tools and processes that reduce administrative burden and enhance customer-facing impact.
- Use customer usage data, health indicators, and predictive analytics to develop actionable strategies for growth and renewal.
- Provide insights to product teams based on customer feedback and data trends, influencing roadmap improvements.
- Maintain accurate and consistent updates in CRM systems, including success plans and health metrics.
Other
- Degree in Data Analytics, AI, or related field required.
- 3+ years of experience delivering technology and business outcomes in Customer Success or a related role.
- Availability to travel up to 25% within your home region, including occasional out-of-country trips.
- Excellent communication, presentation, and problem-solving skills with a collaborative and proactive approach.
- Resilience under pressure with strong time management and focus on delivery.
